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Terms & Conditions

Terms & Conditions

 

Price Match Guarantee

At Vertical Impact we are committed to providing the best value for our customers. Our Price Match Guarantee ensures that you get the best possible price without compromising on quality or service. Please review the following terms and conditions that apply to our price match policy:

 

1. Eligibility Criteria

  • The competing product or service must be identical in terms of quality, materials, size, and installation scope.
  • The price match applies to Australian-based retailers or service providers only.
  • The competitor’s price must be current, publicly advertised, and verifiable at the time of the price match request.

 

2. Exclusions

  • Prices from auction websites, marketplace sellers (e.g., eBay, Amazon, Facebook), clearance sales, or liquidation events are not eligible.
  • Offers that include bundles, package deals, trade discounts, promotional codes, or special financing terms do not qualify.
  • Custom designs or variations that differ in material, installation method, or warranty coverage are excluded.

 

3. How to Claim a Price Match

  • Customers must provide written proof (e.g., website link, advertisement, or formal quote) of the competitor’s lower price.
  • The competitor’s quote must be dated within the last 14 days and include all relevant details.
  • All price match requests must be approved before purchase; we cannot offer refunds or price adjustments on past purchases.

 

4. Additional Terms

  • We reserve the right to verify competitor pricing and refuse any request that does not meet our criteria.
  • Our price match guarantee does not apply to installation costs, labour fees, or delivery charges unless specifically stated.
  • If approved, we will match the price or offer a better deal at our discretion.
  • The Price Match Guarantee cannot be combined with any other discounts, promotions, or special offers.
  • We are committed to offering the best prices with unmatched quality and service. If you have any questions or wish to request a price match, please contact our team.